Every time we go outside or interact with people, we are
teaching them how to communicate, both by creating norms—how others are doing
it—and by demonstrating what works (or doesn’t).
We are ambassadors; leaders in
the quest for gracious, efficient communication. Even those who don’t normally
think of ourselves as leaders need to recognize our influence on the world
around us. So think twice before you cut someone off in traffic or conversation, cross the street against a light, or speak with someone in public service. You're not only affecting that person, you're teaching everyone around you. Be a model. Or... just act like one.
